Shipping Policy

Introduction

This Shipping Policy explains how Alluvi Health Care processes and delivers orders placed on:

https://retatrutidealluvi.co.uk

By placing an order with us, you agree to the terms outlined below.

Shipping Location

All orders are dispatched from the United Kingdom.

Shipping Destinations

We currently ship to:

  • United Kingdom (UK)

  • Other destinations may be added at our discretion and will be displayed at checkout if available.

Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next business day

  • Processing times may be extended during peak periods or due to unforeseen circumstances

Shipping Methods & Delivery Times

Delivery times vary depending on the shipping method selected at checkout:

  • Standard UK Shipping: Estimated 1–3 business days

  • Express UK Shipping: Estimated next business day (where available)

Delivery estimates are not guaranteed and may be affected by courier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Delivery location

  • Order size and weight

  • Selected shipping method

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Please allow up to 24 hours for tracking updates to appear.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for:

  • Delays or non-delivery due to incorrect addresses

  • Orders returned to us due to address errors

If an order is returned to us for this reason, additional shipping fees may apply for reshipment.

Damaged or Missing Parcels

If your order arrives damaged or appears to be missing items, please contact us within 48 hours of delivery.

📧 info@retatrutidealluvi.co.uk

Please include:

  • Your order number

  • A description of the issue

  • Photos of the packaging and items (if damaged)

Claims reported outside this timeframe may not be accepted.

Discreet Packaging

All orders are shipped in plain, discreet packaging with no reference to product contents on the exterior.

Customs & Delays (if applicable)

For deliveries outside the UK (where offered), customers are responsible for any applicable customs duties, taxes, or import fees.
Delivery delays caused by customs processing are outside our control.

Contact Information

For any shipping-related questions, please contact:

Alluvi Health Care
🌐 Website: https://retatrutidealluvi.co.uk
📧 Email: info@retatrutidealluvi.co.uk